The portal cannot load management data for this resource type and account subscription is out of sync


You have installed Service Foundation Provider + SPF account as VMM administrator, Windows Azure Pack and configured VM Clouds inside WAP (SPF Connection, VMM Stamp, Plans, User Account). Then you open the service management portal  for tenants (https://wapportal:30081) and notice that Virtual Machine and Networks are empty as shown on the picture:

The portal cannot load management data for this resource type

  • Account subscription is out of sync:

The portal cannot load management data for this resource type

Software versions: Windows Azure Pack and SPF are up-to-date (rollup 4 for System Center 2012 R2), SQL Server 2012 SP1, VMM 2012 R2 RU4

Resolution:

  1. On the SPF Server open verify that you have IIS Management Console or install one:
Install-WindowsFeature Web-Mgmt-Console

then  go to Start->RUN (or Win+R) and type inetmgr  -> application pools

The portal cannot load management data for this resource type

note your SPF service accounts and go to step 2

2. Add SPF service account to SPF local groups (SPF_Admin,SPF_Provider,SPF_Usage,SPF_VMM) using lusrmgr.msc or just run the script below (change spfuser with your SPF service account)

$spfuser = 'democorp\spfsvc'
net localgroup spf_admin $spfuser /add
net localgroup spf_provider $spfuser /add
net localgroup spf_vmm $spfuser /add
net localgroup spf_usage $spfuser /add

  1. Open Windows Azure Pack: Management portal for administrators (https://wapportal:30090) , go to user account, highlight user and click on Sync. Status should be active now.

The portal cannot load management data for this resource type

  1. Go back to management portal for tenants (https://wapportal:30081) and verify that you able to create virtual machine or network

The portal cannot load management data for this resource type

Note: iisreset may be required


I don’t know why it’s not documented at the TechNet.

I have 2 WAP “greenfield” configurations for VM Clouds and this error appears on the both.

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