Fix: Lync Address book cannot load phone numbers from Active Directory

Check if Invalid_AD_Phone_Numbers.txt contains errors

You can find this file in your Lync Share:


If Address book cannot add some contacts you may see the following error :

Unmatched number: User: ‘’  AD Attribute: ‘telephoneNumber’  Number: ‘6567’

To fix this error, we need to create a normalization rule for numbers 6xxx, these rules are stored in a text file called Company_Phone_Number_Normalization_Rules.txt which is stored in the 1-WebServices-1\ABFiles\

NOTE: You should create Company_Phone_Number_Normalization_Rules.txt manually

Lync uses this file to convert phone numbers into E.164 format. In my example, ‘#’ = comments;  ^(6\d{3})$ and $1 = normalization rule for 6xxx phone numbers . So, add your normalization rules and save file.

Sample of Company_Phone_Number_Normalization_Rules.txt:lync_contacts_2

To verify your rules you must use abserver.exe utility

Set-Location 'C:\Program Files\Microsoft Lync Server 2013\Server\Core'
.\ABServer.exe -testphonenorm "3456"


After successful verification you should update your address book:

Update-CsAddressBook -Force

Lync Server 2013 Service Templates for Virtual Machine Manager now available

Lync Server 2013 Service Templates for Virtual Machine Manager now available

The set of example System Center 2012 Virtual Machine Manager (VMM 2012) service template provides the necessary components to deploy Lync Server 2013. Please see the following post on the Building Clouds blog for more detailed information and installation steps